Manager, Customer Success (Channel & Enterprise) - Remote

Overview

As a Customer Success Manager (CSM) for Channel and Enterprise, you will lead a team dedicated to supporting the most strategic customer accounts, focusing on building relationships with customers and channel partners to ensure satisfaction and growth.

In Short

• Lead, coach, and mentor a team of CSMs focused on strategic enterprise accounts.
• Drive customer success strategies delivering measurable outcomes.
• Support customer engagement by handling escalations.
• Build and implement scalable customer success processes.
• Work cross-functionally with Channel, Product, and Marketing teams.
• Use data-driven insights to monitor KPIs and customer health metrics.

Requirements

• Experience in Customer Success or related field.
• Strong leadership and team management skills.
• Ability to drive customer success strategies.
• Proven track record of customer engagement.
• Strong analytical skills for data-driven insights.

Benefits

• Opportunity to lead a dedicated team.
• Engage with strategic customer accounts.
• Work in a collaborative environment.
• Access to resources for professional growth.