Customer Success Manager - Remote

Overview

This position is posted by Jobgether on behalf of Firstup. We are currently looking for a Customer Success Manager in United Kingdom.

In Short

• Drive long-term success for a portfolio of enterprise clients.
• Act as a trusted partner to guide customers through their journey.
• Ensure milestones are achieved and measurable value is delivered.
• Collaborate with internal teams to resolve challenges.
• Identify growth opportunities and strengthen client relationships.
• Monitor customer health and respond proactively to triggers.
• Escalate and resolve complex issues for client satisfaction.
• Drive renewals and expansion opportunities.
• Support high retention rates and sustained client partnerships.

Requirements

• Proven experience in customer success or related field.
• Strong communication and interpersonal skills.
• Ability to work collaboratively across teams.
• Experience with enterprise clients preferred.
• Analytical skills to monitor customer health.

Benefits

• Dynamic and fast-paced work environment.
• Opportunity to make a direct impact on customer satisfaction.
• Collaboration with cross-functional teams.
• Professional growth and development opportunities.