Customer Success Manager with Italian - Remote

Overview

This position is for a Customer Success Manager with Italian, focusing on driving customer satisfaction and long-term engagement while acting as a trusted advisor to clients.

In Short

• Ensure customers maximize the value of their investment by adopting new use cases and achieving strategic outcomes.
• Guide customers through key milestones, including onboarding and deployment.
• Increase renewal rates and reduce churn through customer advocacy.
• Promote resources and communities to encourage efficient product utilization.
• Act as a trusted advisor, resolving critical issues effectively.
• Develop strategies in collaboration with internal stakeholders to optimize renewals.
• Manage relationships to streamline onboarding and identify upsell opportunities.

Requirements

• Experience in a customer-facing role within the technology industry.
• Proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
• Strong communication and presentation skills.
• Ability to distill complex concepts into clear insights.
• Proven track record in building customer relationships and driving revenue growth.
• Excellent time management and resilience under pressure.
• Availability to travel up to 25% within the home region.

Benefits

• Flexible remote work environment.
• Opportunities for professional growth and development.
• Collaborative and supportive team culture.
• Access to a variety of resources for career advancement.
• Participation in engaging customer success initiatives.