Customer Success Manager I - Remote

Overview

The Customer Success Manager I is responsible for managing customer relationships and ensuring that their technical and support needs are met while maximizing opportunities for sales and service improvements.

In Short

• Build strong partnership relationships with customers.
• Manage support requests and coordinate with support teams.
• Schedule customer maintenances and ensure quality checks.
• Oversee customer projects for on-time delivery.
• Produce incident reports for service failures.
• Negotiate and process service credits.
• Maintain service improvement plans.
• Manage contract renewal negotiations.
• Organize and chair customer meetings.
• Drive change and development in processes and products.

Requirements

• Excellent business acumen and understanding of financial terminology.
• Strong communication and negotiation skills.
• Experience in customer service or account management.
• Ability to manage multiple projects and deadlines.
• Proficiency in producing reports and documentation.

Benefits

• Opportunity to work in a dynamic environment.
• Supportive team culture.
• Professional development opportunities.