Customer Success Manager I - Remote

Overview

As a Customer Success Manager I at Deel, you'll be the face and voice of the company for clients, responsible for building relationships and driving revenue growth.

In Short

• Manage a high volume of small spend accounts in the MEA region.
• Identify and flag risks leading to customer churn.
• Build relationships with clients by identifying pain points and providing solutions.
• Collect product and operational feedback from customers.
• Ensure a high-quality experience for customers daily.
• Coordinate with internal teams for timely responses to customer requests.
• Drive adoption of platform features to enhance customer experience.

Requirements

• Minimum 2+ years of relevant work experience in customer success or account management.
• Located in the MEA region.
• Experience in fast-growth startups, consulting, or investment banking.
• Strong relationship-building skills.
• Data-savvy with analytical skills.
• Self-starter with a growth mentality.
• Proven track record of achievement in previous roles.
• Strong analytical foundation.
• Curious and impact-driven.

Benefits

• Stock grant opportunities based on role and location.
• Additional perks and benefits according to employment status and country.
• Flexibility of remote work, including optional WeWork access.