Customer Success Manager - Italian Speaking - Remote

Overview

As a Customer Success Manager at Instructure, you will play a vital role in ensuring customer satisfaction and long-term success for our high-value enterprise clients, particularly in Italy and other European markets.

In Short

• Manage a portfolio of high-value customers across EMEA.
• Build and maintain strategic relationships with stakeholders.
• Understand and proactively address customers’ goals and needs.
• Champion product adoption and utilization.
• Ensure strong renewal performance and address risks early.
• Collaborate with Sales for growth opportunities.
• Serve as a customer advocate within the company.
• Contribute to Customer Success initiatives and best practices.

Requirements

• Fluency in Italian and English; other European languages are a plus.
• Passion for education and technology with experience in EdTech or SaaS.
• Strong stakeholder management and communication skills.
• Data-informed mindset with tools like Salesforce and Tableau.
• Empathy, curiosity, and a solutions-focused attitude.
• Excellent interpersonal and writing skills.
• Strong organizational skills in a fast-paced environment.

Benefits

• Competitive compensation and equity program participation.
• Flexible schedules and remote-friendly culture.
• Generous paid time off including global holidays.
• Comprehensive wellness programs and mental health support.
• Annual learning and development stipends.
• Technology and tools needed to perform your best work.
• A culture rooted in inclusivity and meaningful connection.