German Speaking Customer Success Manager - Remote

Overview

We are seeking a German-speaking Customer Success Manager with a passion for communication and experience in Google Shopping Ads to help our clients maximize the value from our products.

In Short

• Manage existing client relationships and address product-specific inquiries.
• Guide clients through onboarding and ensure they feel supported.
• Document important client information in CRM.
• Develop creative automation solutions using AI.
• Create marketing content based on recurring client inquiries.
• Optimize customer product experience through new processes and templates.
• Work closely with the CEO, CMO, and Head of Sales.
• Opportunity to lead a growing team in the future.
• Remote work with a preference for applicants in the EU.
• Continuous professional development and training opportunities.

Requirements

• Entrepreneurial mindset with a systematic approach to work.
• Strong communication skills in German (C2) and English (C1).
• Experience in Client Success, Customer Experience, or Key Account Management.
• Minimum of 3 years of relevant work experience.
• Experience working with online agencies in the e-commerce sector is a plus.
• Degree in Communication, Management, or Marketing.

Benefits

• Open and empathetic work environment.
• Close collaboration with leadership team.
• Opportunity for team growth and leadership roles.
• Work with long-term clients in marketing and e-commerce.
• Structured processes and documentation already in place.
• Attractive compensation package.
• All necessary equipment provided.
• Proactive decision-making culture.
• Company is a fast-growing scale-up in the EU.