Customer Success Manager (German Speaking) - Remote

Overview

As a Customer Success Manager at Secfix, you will support customers from the DACH region, managing their lifecycle and ensuring they receive top-notch service in a remote environment.

In Short

• Manage customer lifecycle from onboarding to renewal.
• Drive customer adoption and retention.
• Improve customer success management processes.
• Become an expert in compliance standards like ISO 27001 and GDPR.
• Work cross-functionally with sales, marketing, engineering, and product teams.
• Serve as the primary contact for customers in the DACH region.
• Write and record educational content for the knowledge base.
• Fluent in English and German (C2 level) required.
• 2+ years of experience in customer success or account management.
• Energetic and engaged with remote culture.

Requirements

• Fluent in English and C2 level German.
• Excellent time management and organizational skills.
• Strong communication skills.
• Experience in customer success management at a B2B SaaS company.
• Comfortable discussing technical concepts with a technical audience.
• Proven track record of managing multiple projects.
• Experience with cross-functional teams.
• Energetic and engaged with remote work culture.

Benefits

• 100% remote work with a virtual office.
• Competitive local salaries at or above market rates.
• Generous equity package.
• 26 days holiday plus local public holidays.
• Comprehensive health insurance coverage.
• €1,000 annual personal development budget.
• Remote workspace budget and access to co-working spaces.
• Annual retreat for team building.
• Latest tech equipment provided.
• Access to world-class mentors.