Customer Success Coordinator - Remote

Overview

This position is pivotal in ensuring seamless communication between our internal departments and clients, enhancing client satisfaction and operational efficiency within a dynamic remote work environment.

In Short

• Serve as a key point of contact for inbound communications.
• Respond promptly to email and phone inquiries.
• Coordinate billing inquiries with Accounting.
• Collaborate with Sales and Marketing teams.
• Assist clients in creating User Accounts and providing tips.
• Work in a fully remote, collaborative environment.
• Flexibility to work up to 19 hours per week.
• Competitive hourly pay based on experience.
• Access to resources for professional development.
• Supportive team culture focused on innovation.

Requirements

• 1–3 years of experience in Court Reporting operations.
• Proficiency in RB9 (Reporter Base) software.
• Familiarity with Google Workspace and Slack.

Benefits

• Flexibility to work up to 19 hours per week.
• Competitive hourly pay range of $18-$20/hr.
• Opportunity to work in a fully remote environment.
• Access to resources for professional development.
• Supportive team culture focused on innovation.