Customer Solutions Engineer - Remote

Overview

This position is posted by Jobgether on behalf of Sift. We are currently looking for a Customer Solutions Engineer (Post-Sales) in Ukraine, Poland.

Join a high-impact, customer-facing technical team focused on empowering global businesses to solve complex challenges through cutting-edge technology. In this role, you’ll be the key link between enterprise clients and internal engineering and product teams. You'll own advanced technical integrations, champion customer success, and help drive innovation across solutions. This is an exciting opportunity for problem-solvers who enjoy digging into data, optimizing systems, and making a real difference in customer outcomes.

In Short

• Act as the primary technical point of contact post-sales, supporting enterprise customers throughout their journey.
• Manage complex customer issues by partnering with Technical Account Managers and Support Engineers to ensure seamless onboarding and product adoption.
• Translate business needs into technical solutions, working alongside data science and engineering to optimize machine learning model performance.
• Design and map data integrations via whiteboarding sessions and documentation, tailoring solutions to each customer's unique environment.
• Write custom scripts and queries (e.g., SQL, Bash, Python, Ruby) to calculate metrics, prove ROI, and streamline workflows.
• Identify process inefficiencies and contribute to internal tool development and automation to improve service delivery.
• Serve as the internal voice of the customer, providing feedback that informs product direction and engineering priorities.

Requirements

• Experience in a customer-facing technical role.
• Strong problem-solving skills and ability to work with complex technical issues.
• Proficiency in scripting languages such as SQL, Bash, Python, or Ruby.
• Experience with data integrations and machine learning concepts.
• Excellent communication skills to interact with clients and internal teams.
• Ability to work independently and as part of a team.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Collaborate with talented professionals in the tech industry.
• Flexible work arrangements.
• Professional development opportunities.