Client Success Manager - East - Remote

Overview

This position is a key opportunity to lead and manage large-scale client relationships with Fortune 500 companies, driving adoption, engagement, and long-term retention of mental health benefit solutions.

In Short

• Manage a portfolio of enterprise accounts as the primary contact for high-priority clients.
• Build and nurture relationships with Benefit Managers, HR Executives, and external consultants.
• Develop and execute customized program strategies aligned with clients' benefits offerings.
• Utilize data and analytics for actionable insights and strategic decision-making.
• Convert clients into advocates by showcasing success stories.
• Collaborate with Product, Operations, Sales, and Clinical Care teams for successful onboarding.
• Drive revenue growth through retention and expansion opportunities.

Requirements

• Proven experience in client success or account management roles.
• Strong analytical skills and experience with data-driven decision-making.
• Excellent communication and relationship-building skills.
• Ability to collaborate cross-functionally.
• Experience in the mental health or benefits industry is a plus.

Benefits

• Opportunity to impact millions on their mental health journeys.
• Fast-paced and collaborative work environment.
• Professional development opportunities.
• Competitive salary and benefits package.