Associate Product Support Specialist - Remote

Overview

An Associate Product Support Specialist plays a key role in ensuring customers receive timely, effective, and personalized support while collaborating with teams to resolve product challenges.

In Short

• Respond to customer inquiries via email, live chat, or phone.
• Analyze customer needs to determine the best method of support.
• Collaborate with internal teams to resolve escalated issues.
• Educate customers on platform features.
• Contribute to documentation and best practices.
• Identify recurring issues and propose improvements.
• Maintain a customer-first mindset.

Requirements

• Strong communication skills.
• Curiosity and a solutions-oriented mindset.
• Ability to collaborate across teams.
• Proactive approach to learning.

Benefits

• Opportunity to grow technical expertise.
• Supportive work environment.
• Flexibility in work approach.