Associate Director of Client Services - Remote

Overview

This position is for a Remote Associate Director of Client Services who will oversee the Client Services Team managing subsidized fitness programs, ensuring high client satisfaction and retention.

In Short

• Oversee Senior Managers and Client Services Managers.
• Ensure high-level service meets client expectations.
• Conduct outreach for client retention and satisfaction.
• Support new product implementations and onboarding.
• Provide guidance to team members.
• Resolve client issues collaboratively.
• Update management on client activity.
• Assist in client presentations and renewals.
• Participate in sales presentations as needed.
• Manage staff forecasting and expenses.

Requirements

• Bachelor’s Degree in business or related field.
• Minimum 5 years of experience with health plan clients.
• At least 3 years of management experience.
• Proficiency in Microsoft 365 CRM software preferred.
• Strong MS Office skills required.
• Excellent project management abilities.
• Experience in hiring and training high-performance teams.
• Ability to communicate effectively.
• Capacity to manage resources within budget.
• Strong judgment and delegation skills.

Benefits

• Remote work flexibility with home office setup.
• Competitive salary of $89,300 to $100,000 annually.
• Comprehensive health insurance benefits.
• Opportunities for personal and professional growth.
• Collaborative remote work environment.
• Participation in innovative projects.
• Access to company-provided technology and equipment.