Associate Director, Client Services - Remote

Overview

Join a National Top Workplace named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture.

In Short

• Drive the evolution and success of clients’ global customer loyalty and engagement strategies.
• Lead loyalty and customer engagement initiatives to enhance retention and drive business impact.
• Translate customer and operational data into insight-driven strategies.
• Partner across technology, data, strategy, and product teams for seamless program delivery.
• Guide the development of lifecycle-based campaigns and partner engagement strategies.
• Ensure cohesive, brand-aligned engagement for global customers and partners.
• Monitor key metrics and provide actionable recommendations for performance optimization.
• Own the working relationship with clients and internal teams.
• Stay current on industry trends and bring insights for innovation.
• Manage program budgets ensuring resource efficiency.

Requirements

• 8–10 years of experience in client services or strategic consulting.
• Proven ability to manage B2B and global accounts.
• Deep understanding of customer loyalty and data-driven engagement strategies.
• Strong communication and relationship-building skills.
• Demonstrated ability to lead cross-functional teams.
• Experience managing budgets and driving organic growth.
• Strategic thinker with strong analytical skills.
• Ability to travel domestically up to 20%, with peak periods up to 35%.

Benefits

• Flexible Time Off to recharge when needed.
• Nine Company-Wide Holidays.
• A diverse suite of benefits prioritizing growth, development, and personal well-being.