Account Manager, Commercial - Remote

Overview

The Account Manager, Commercial is responsible for managing and enhancing relationships with an existing customer base, acting as a trusted advisor to ensure customer success and identify opportunities for growth.

In Short

• Act as primary contact for designated accounts, fostering strong relationships across all levels.
• Understand each customer's unique objectives, challenges, and requirements, aligning solutions accordingly.
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
• Collaborate cross-functionally with internal teams and leverage a partner network for exceptional client support.
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
• Monitor customer health and address issues promptly to ensure long-term partnerships.
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.

Requirements

• 5+ years’ of experience in software sales or SaaS environment.
• Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management technologies preferred.
• Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Benefits

• Opportunity to grow your career in a rapidly expanding market.
• Collaborative and inclusive company culture.
• Work remotely with a diverse team across various countries.
• Access to continuous learning and professional development resources.
• Competitive compensation package including OTE of $150,000-$200,000.