Commercial Account Manager - Remote

Overview

We’re looking for a Commercial Account Manager to join our high-impact team supporting mid-market clients. This role offers a chance to deliver value at scale, elevate client satisfaction, and drive meaningful outcomes for our commercial customers. You’ll play a critical part in connecting client goals with our platform’s capabilities, collaborating across teams to ensure every interaction delivers measurable impact.

In Short

• Manage a portfolio of mid-market clients, ensuring proactive engagement, consistent communication, and long-term satisfaction
• Partner with cross-functional teams to co-create solutions tailored to each client’s strategic objectives
• Identify and develop growth opportunities within your accounts, using data insights and client feedback to inform your approach
• Conduct account planning and contribute to quarterly business reviews that reflect client goals, usage trends, and future recommendations
• Address client concerns with urgency and empathy, contributing to high Net Promoter Scores and retention metrics
• Maintain up-to-date and accurate account records within CRM and internal tools to support visibility and collaboration
• Share success stories and lessons learned with peers to continuously improve team performance and client outcomes

Requirements

• 2+ years of experience in account management, customer success, or a similar client-facing role
• Proven track record of managing multiple stakeholder relationships and solving problems with a customer-first mindset
• Ability to work collaboratively across teams in a dynamic, fast-paced environment
• Strong communication skills with comfort presenting data-backed insights and strategy
• A self-starter attitude and a growth mindset—you’re eager to learn, adapt, and drive positive change

Benefits

• Comprehensive medical coverage for you and your family
• Unlimited PTO
• 401(k) plan with matching
• 12 weeks of paid parental leave
• Employee Stock Purchase Plan