Commercial Account Manager - Remote

Overview

InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce.

In Short

• Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels.
• Lead the renewal process for each account, ensuring customers needs are met, checkins are scheduled and commercial terms align with customer needs and expectations.
• Identify and implement growth opportunities within your accounts to drive incremental revenue growth.
• Build and maintain strong relationships with key stakeholders within each account.
• Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value.
• Monitor account health and proactively address potential risks to retention and growth.

Requirements

• 1-5 years of experience as an Account Manager or Renewals Specialist.
• Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities.
• Strong communication, negotiation, and relationship building skills.
• Self motivated with the ability to work independently and as part of a team.

Benefits

• Remote work flexibility.
• Opportunity to work in a globally distributed team.
• Engagement with innovative technology and data platforms.