IT Helpdesk - Remote

Overview

As an IT Helpdesk, you will help team members and end-users resolve technical issues, ensuring the best possible service for our teams.

In Short

• Monitor quality of service and coordinate incidents/requests
• Ensure compliance with SLAs for response speed and satisfaction
• Utilize various IT support tools effectively
• Support remotely with a wide experience
• Advanced skills in Windows 10, macOS, MS Office, and Google Workspace
• Manage inventory and support peripherals
• Create/update technical documentation and procedures
• Manage user accounts in cloud applications
• Participate in IT team projects

Requirements

• Bachelor's degree is a plus
• 3-5 years of related experience
• Experience with Google Suite applications
• Experience with ticketing systems
• Experience with remote administration tools
• Work in security-first environments
• Excellent communication skills
• Self-starter with high motivation
• Exceptional problem-solving skills
• Fluency in Spanish and English

Benefits

• Impact in a fast-growing start-up in Europe
• Career development in an exciting environment
• International work atmosphere with a multidisciplinary team
• Possibility of remote work