Soft Service Lead - Remote

Overview

Join JLL Philippines as a Soft Service Lead, where you’ll play a pivotal role in enhancing our soft services facility programs and drive continuous improvement.

In Short

• Lead and manage the HelpDesk team for performance excellence.
• Co-manage supplier and vendor performance with adherence to SLAs and KPIs.
• Implement a quality assurance program for soft services.
• Coordinate property risk management programs focusing on health and safety.
• Develop and manage client relationships for service satisfaction.
• Oversee management reporting and promote continuous learning.
• Strong client focus and leadership skills required.
• Comprehensive understanding of soft services and regulatory compliance.
• Proficient in budget management and financial analysis.
• Excellent communication and project management skills needed.

Requirements

• Strong interpersonal and leadership skills.
• Experience in vendor management and compliance.
• Analytical skills in financial acumen.
• Excellent written and oral communication abilities.
• Project management experience is essential.

Benefits

• Opportunity to shape the future of real estate.
• Supportive team environment for career growth.
• Access to training and development resources.
• Engagement in a global real estate company.
• Commitment to diversity and inclusion in the workplace.