Service Team Lead - Remote

Overview

The Service Team Lead at Nova is responsible for supervising a team of service engineers and ensuring customer satisfaction through effective service management and strategic contributions.

In Short

• Manage install base performance and service business targets.
• Allocate resources and align daily plans with customer needs.
• Handle Level 1 and 2 escalations and ensure smooth customer communication.
• Support Nova and End Users under warranty and service agreements.
• Contribute to account service business strategy and drive value-added service products.
• 3-5 years of semiconductor cleanroom experience required.
• Excellent interpersonal and communication skills needed.
• Ability to handle stressful situations and lead a team.
• Willingness to travel 15-20%.
• Competitive compensation and benefits offered.

Requirements

• 3-5 years of semiconductor cleanroom experience, preferably with team lead experience.
• Understanding of fab service requirements and customer satisfaction targets.
• Excellent interpersonal and communication skills.
• Ability to handle stressful situations and lead a team.
• Willingness to travel 15-20%.

Benefits

• Competitive compensation above industry average.
• Respectful and trusting work environment.
• Structured onboarding process for quick integration.
• Attractive non-cash allowance of 100€ per month.
• Hybrid work environment with flexible hours.
• Continuous development and training opportunities.