Education Services Manager - Remote

Overview

ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome barriers to education. In carrying out our mission, as employees we feel a deep responsibility to members of our community and to each other, and we are committed to building and sustaining a culture where everyone can thrive.

In Short

• Lead coordination of education services and analytics.
• Create and deliver education content for ITHAKA products.
• Implement strategic plans for education program management.
• Collaborate across teams for process improvements.
• Plan and deliver educational webinars.
• Monitor and report on education team metrics.
• Advocate for user needs and feedback.
• Follow digital accessibility requirements.
• Occasional travel may be required.
• Act as a resource and mentor for teammates.

Requirements

• Experience in customer education or training.
• Strong interpersonal and communication skills.
• Excellent organizational and project management skills.
• Analytical and strategic thinking skills.
• Commitment to continuous improvement.
• Able to manage multiple projects independently.
• Commitment to organizational values.

Benefits

• Medical, dental, and vision plans.
• Employer-paid 10% retirement contribution.
• Paid parental and caregiver leave.
• 22 days of paid time off.
• 11 paid holidays and up to 12 sick days.
• Wellness benefits.