Virtual Receptionist & Customer Support - Remote

Overview

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

In Short

• Handle inbound calls and schedule appointments.
• Manage data using cloud-based systems.
• Ensure smooth client interactions with accurate record-keeping.
• Work remotely with specified working hours.
• Prepare basic reports using Excel.
• Collaborate with internal teams for service delivery.
• Must have a fixed fibre internet connection.
• Reliable power backup is required.
• Work on South African and U.S. public holidays.
• Professional and courteous communication is essential.

Requirements

• Experience in customer support or virtual receptionist roles.
• Proficient in data entry and record maintenance.
• Familiarity with cloud-based systems.
• Strong communication skills.
• Ability to work independently in a remote environment.
• Reliable internet and power backup.
• Willingness to work flexible hours, including holidays.

Benefits

• Work from home flexibility.
• Opportunity to be part of a growing BPO company.
• Dynamic work environment.