Remote Receptionist & Customer Support Assistant

Overview

A fast-growing, high-end window and door retailer is seeking a reliable Remote Receptionist & Customer Support Assistant to manage inbound calls and provide customer service support.

In Short

• Serve as the first point of contact for inbound calls.
• Route calls to the correct location or department using a decision tree.
• Provide basic information based on FAQs and scripts.
• Maintain high customer care standards representing a premium brand.
• Capture and update caller information in a CRM.
• Assist with light administrative tasks and data entry.
• Follow existing scripts and suggest improvements.
• Work collaboratively with a small remote team.
• Handle calls across US time zones.
• Experience with VoIP systems and CRM platforms is preferred.

Requirements

• 3+ years of experience in customer service or a related role.
• Excellent spoken English with a clear accent.
• Strong listening skills and attention to detail.
• Tech-savvy and quick to learn new tools.
• Reliable and punctual, comfortable working US business hours.
• Experience with US-based companies is a plus.

Benefits

• Work remotely from anywhere.
• Join a growing team in a high-end retail environment.
• Flexible working hours across US time zones.
• Opportunity to improve processes and workflows.