Remote Admin Customer Support Assistant

Overview

We are seeking a tech-savvy, detail-oriented Admin Customer Support Assistant to join our growing remote team. This role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and can manage multiple tasks with efficiency and discretion.

In Short

• Provide administrative and customer support to internal teams and external clients
• Respond to customer queries and support tickets using Zendesk
• Manage inboxes, calendars, and scheduling
• Maintain accurate records in CRM platforms
• Prepare and format reports, documents, and spreadsheets
• Assist in coordinating projects and tracking follow-ups
• Ensure confidentiality of sensitive data and compliance with internal policies

Requirements

• 3+ years of experience in administrative or customer support roles
• Proficient in Zendesk and other CRM platforms (e.g., Salesforce, HubSpot, Zoho)
• Excellent spoken and written English communication skills
• Comfortable using tools like Google Workspace, Microsoft Office, Trello, Asana, and Slack
• Fast learner with strong problem-solving abilities
• Ability to work independently and meet deadlines in a fast-paced setting
• High attention to detail, professionalism, and discretion
• Own laptop/PC with stable high-speed internet

Benefits

• Flexible working hours
• Opportunity to work remotely
• Supportive team environment
• Professional development opportunities