Remote Otter LogoRemoteOtter

Customer Support Virtual Assistant - Remote

Posted Yesterday
Customer Service
Freelance
Worldwide

Overview

At Moon Magic, we're more than just a jewelry brand — we're a global, 100% online-based boutique that brings authentic, ethically sourced gemstone jewelry to customers around the world. With a passionate customer base and a strong digital presence, we pride ourselves on combining elegance, sustainability, and innovation.

In Short

  • Respond to customer inquiries via live chat and social media (Instagram, Facebook, etc.)
  • Assist customers with order-related questions, product details, and general support
  • Maintain a positive, brand-aligned tone across all communications
  • Potentially expand support to additional brands as we grow
  • Collaborate with internal team members for escalations or FAQs

Requirements

  • Proven experience in customer service or virtual assistant roles
  • Ideally experience with Zendesk, Gorgias or Freshdesk
  • Excellent written English and communication skills
  • Familiarity with chat tools and social platforms (e.g., Shopify chat, Instagram DMs, Facebook Messenger)
  • Reliable internet and a quiet working environment
  • Detail-oriented, empathetic, and able to work independently

Benefits

  • Work from anywhere – our team spans the Netherlands, Germany, Bali, the US... maybe you’ll add a new pin to our map!
  • Flexible working hours – we trust you to find your flow (we just ask that you join regular team syncs)
  • Grow professionally – you’ll learn, evolve, and develop in your role with mentorship and support
  • Creative freedom – your input matters, and your creativity will be celebrated
  • Positive culture – we’re all about empowerment, trust, and good vibes
  • Sparkly perks – enjoy up to 50% discount on our stunning jewelry collections
Moon Magic Jewelry logo

Moon Magic Jewelry

Moon Magic Jewelry is a vibrant, 100% online-based jewelry boutique that specializes in authentic gemstone jewelry, catering to customers worldwide. In addition to their main brand, they also manage two other beautiful e-commerce brands. The company prides itself on fostering a creative and collaborative environment, where team members can work remotely from various locations around the globe. With a focus on visual storytelling and stunning aesthetics, Moon Magic encourages creativity and innovation, offering flexible working hours and a positive culture that celebrates individual contributions. They are committed to professional growth and provide unique perks, including discounts on their exquisite jewelry collections.

Share This Job!

Save This Job!

Similar Jobs:

HelpFlow logo

Customer Support Virtual Assistant - Remote

HelpFlow

32 weeks ago

Join our remote team as a Customer Support Virtual Assistant, utilizing AI tools to enhance customer service.

Philippines
Full-time
Customer Service

T.A

Customer Support Virtual Assistant - Remote

TalentPop App

33 weeks ago

Join our e-commerce company as a Customer Support Virtual Assistant, helping shoppers and enhancing their online experience.

Worldwide
Full-time
Customer Service
$5/hour
blackbird logo

Virtual Assistant for Customer Support - Remote

blackbird

7 weeks ago

We are looking for a Virtual Assistant to support our customer service team.

Germany
Freelance
Customer Service
AI Acquisition logo

Customer Support Specialist (Virtual Assistant) - Remote

AI Acquisition

8 weeks ago

Join AI Acquisition as a Customer Support Specialist to engage with the community and support members in a dynamic remote environment.

Romania
Full-time
Customer Service
AI Acquisition logo

Customer Support Specialist (Virtual Assistant) - Remote

AI Acquisition

8 weeks ago

Join AI Acquisition as a Customer Support Specialist (Virtual Assistant) and engage with a global community to provide exceptional support.

South Africa
Full-time
Customer Service