Customer Support Virtual Assistant - Remote

Overview

At Moon Magic, we're more than just a jewelry brand — we're a global, 100% online-based boutique that brings authentic, ethically sourced gemstone jewelry to customers around the world. With a passionate customer base and a strong digital presence, we pride ourselves on combining elegance, sustainability, and innovation.

In Short

• Respond to customer inquiries via live chat and social media (Instagram, Facebook, etc.)
• Assist customers with order-related questions, product details, and general support
• Maintain a positive, brand-aligned tone across all communications
• Potentially expand support to additional brands as we grow
• Collaborate with internal team members for escalations or FAQs

Requirements

• Proven experience in customer service or virtual assistant roles
• Ideally experience with Zendesk, Gorgias or Freshdesk
• Excellent written English and communication skills
• Familiarity with chat tools and social platforms (e.g., Shopify chat, Instagram DMs, Facebook Messenger)
• Reliable internet and a quiet working environment
• Detail-oriented, empathetic, and able to work independently

Benefits

• Work from anywhere – our team spans the Netherlands, Germany, Bali, the US... maybe you’ll add a new pin to our map!
• Flexible working hours – we trust you to find your flow (we just ask that you join regular team syncs)
• Grow professionally – you’ll learn, evolve, and develop in your role with mentorship and support
• Creative freedom – your input matters, and your creativity will be celebrated
• Positive culture – we’re all about empowerment, trust, and good vibes
• Sparkly perks – enjoy up to 50% discount on our stunning jewelry collections