Healthcare Client Support Specialist - EST Hours - Remote

Overview

STA Personnel Solutions is a global BPO company partnering with a USA-based client in the Healthcare sector, transforming the way nurses connect with healthcare facilities through an on-demand staffing platform.

In Short

• Role: Client Support Specialist for a healthcare staffing platform.
• Work remotely from South Africa.
• Must work EST hours, including weekends and holidays.
• First line of support for nurses, facilities, and patients.
• Handle inquiries via call, chat, and app.
• Troubleshoot app issues and escalate as needed.
• Coordinate last-minute shift changes and emergencies.
• Document issues for seamless handovers.
• Collaborate with a global remote team.
• Must have a reliable internet and power backup.

Requirements

• South African citizenship required.
• Fixed fibre line with minimum 25 Mbps speed.
• Wired Ethernet connection mandatory.
• Reliable power backup solution needed.
• Tech-savvy and able to troubleshoot issues.
• Excellent communication skills.
• Ability to work rotational shifts.
• Professional demeanor in urgent situations.
• Experience in customer support preferred.
• Ability to document issues clearly.

Benefits

• Work from home flexibility.
• Opportunity to work with a global team.
• Engaging in a meaningful sector like healthcare.
• Chance to develop troubleshooting skills.
• Competitive work environment.