Client Support Specialist (Healthcare Facilities - B2B) - Remote

Overview

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This role is not a traditional call center position; you will act as the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

In Short

• Act as the primary support contact for healthcare facilities.
• Handle phone calls and emails with urgency and precision.
• Identify potential issues before they escalate.
• Engage in real-time problem-solving with at least 30 calls and 15 email tickets daily.
• Work independently in a fast-paced environment.
• Customer-centric mindset with strong communication skills.
• Proactive problem-solving and high accountability.
• Open to candidates of all experience levels.
• No specific degree required.
• 100% remote work from anywhere in the world.

Requirements

• Strong communication skills (both spoken and written).
• Ability to handle business customers professionally.
• Critical thinking and long-term solution finding.
• High standards and consistent results delivery.
• Reliable laptop/desktop with minimum 20 Mbps wired internet connection.
• Wired headset for clear communication.
• Quiet, distraction-free workspace.
• Stable power and internet connectivity.
• Willingness to work in a 24/7 customer support environment.
• Ability to rank available schedules during training.

Benefits

• 100% Remote – Always.
• Fast-Paced Startup Environment.
• A hiring process that rewards skills, not just experience.
• Opportunity to make an impact in a high-growth startup.
• Work with a global team of 600+ people.
• Access to a marketplace that connects healthcare professionals with facilities.
• Supportive company culture valuing curiosity and independence.
• Flexible work arrangements based on business needs.
• Opportunity for career growth and development.
• Be part of a profitable company since 2022.