Emergency Medical Services (EMS) Dispatcher - Remote

Overview

An opportunity to work as an Emergency Medical Services (EMS) Dispatcher for a global BPO company, managing calls and coordinating medical transportation in a fast-paced environment.

In Short

• Remote position for South African citizens only.
• Shifts spanning from Monday to Sunday with flexibility.
• Requires a fixed fibre line with a minimum speed of 25 Mbps.
• Power backup solution required for load shedding.
• Responsibilities include answering calls and data entry.
• Must triage calls and ascertain proper response levels.
• Monitor dispatch system and ensure timely routes.
• Complete and submit daily reports.
• Professional etiquette is essential.
• Attention to detail is critical in data entry tasks.

Requirements

• Resilience and composure in challenging situations.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Experience in emergency services or dispatch preferred.
• Excellent communication skills.
• Attention to detail in data entry.
• Must be a South African citizen.
• Availability for varying shift lengths.
• Access to reliable internet and power backup.
• Ability to handle administrative tasks efficiently.

Benefits

• Work from the comfort of your home.
• Opportunity to gain experience in emergency services.
• Flexible working hours.
• Supportive work environment.
• Training and development opportunities.