Manager, Emergency Medical Services - Remote

Overview

The Manager of Emergency Medical Services at Mass General Brigham oversees clinical standards, education, and quality initiatives for ambulance services, ensuring compliance and high-quality patient care.

In Short

• Manage clinical standards and educational initiatives for ambulance services.
• Ensure compliance with ALS and BLS protocols.
• Coordinate employee orientation and field training.
• Develop and implement quality assurance programs.
• Provide coaching for performance improvement.
• Maintain knowledge of adult learning practices and quality improvement concepts.
• Collaborate with leadership on business operations analysis.
• Participate in strategic planning for the department.
• Provide excellent customer service and communication.
• Stay informed on legislative and regulatory developments.

Requirements

• Associate's degree or equivalent experience required.
• Current MA Paramedic certification or National Registry Paramedic certification.
• Five years of EMS experience as a Paramedic.
• Three years of experience as an EMS Instructor.
• Experience in project management and performance monitoring.
• Valid driver's license meeting department requirements.
• Massachusetts EMS Instructor/Coordinator certification preferred.
• American Heart Association BLS, ACLS, PALS Instructor Certifications preferred.

Benefits

• Opportunity to work in a leading healthcare system.
• Engagement in continuous professional development.
• Supportive team environment focused on patient care.
• Comprehensive quality assurance programs.
• Access to educational technologies and resources.