Customer Support Specialist (Technology) - Remote

Overview

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing high-quality operational support to U.S.-based businesses. We are not a recruitment agency—we act as a seamless extension of our clients’ teams, delivering reliable, efficient, and people-focused service.

In Short

• Handle inbound calls from healthcare facilities regarding their devices
• Provide basic technical guidance and troubleshooting related to device functionality
• Proactively contact facilities if devices are offline or require attention
• Follow scripts and SOPs while confidently managing real-time conversations
• Maintain a professional, patient, and friendly tone at all times
• Accurately document all interactions using internal systems
• Escalate complex issues to management when required

Requirements

• This role requires you to work EST hours Mon - Fri from 8 am to 5 pm EST
• This role requires you to work on both South African and US public holidays
• A fixed fibre line with a minimum speed of 25 Mbps is mandatory
• A reliable power backup solution is required to manage load shedding and power outages
• This is a fully remote working role

Benefits

• Work in a dynamic and fast-growing company
• Opportunity to provide support to U.S.-based clients in the healthcare sector
• Flexible remote working environment