Technology Support Specialist - Remote

Overview

The Technology Support Specialist is responsible for providing internal users with hardware and software troubleshooting support, offering both in-person and remote assistance, and managing support tickets.

In Short

• Provide internal users with hardware and software troubleshooting support.
• Offer both in-person and remote assistance.
• Manage and respond to support tickets within a ticketing system.
• Provide on-site support to remote offices.
• Diagnose and resolve hardware and software issues.
• Troubleshoot Office and Windows problems.
• Install operating systems.
• Work with mobile devices and tablets.
• Basic knowledge of Active Directory, Exchange, and SCCM.
• Excellent customer service orientation.

Requirements

• Familiarity with laptops.
• Experience troubleshooting hardware and software issues.
• Good technical English skills.
• Independent and responsible work ethic.
• Ability to manage multiple tasks and work under pressure.
• High motivation to learn and advance.

Benefits

• Diversity and inclusion in the workplace.
• Opportunities for professional advancement.
• Supportive corporate culture.