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Customer Support Specialist - Healthcare Technology - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA

Overview

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care.

In Short

  • Provide exceptional customer experience while handling technical queries.
  • Resolve customer problems independently or collaboratively.
  • Utilize various communication channels for customer support.
  • Remain calm while troubleshooting system issues.
  • Strong understanding of workflows in long-term care and medical facilities.
  • Engage in meaningful work alongside incredible colleagues.
  • Contribute to a vibrant company culture.
  • Impact healthcare across North America.
  • Advance your career in a dynamic environment.
  • Be part of a team making a real impact.

Requirements

  • Experience in customer support or technical support roles.
  • Ability to prioritize tasks effectively.
  • Strong problem-solving skills.
  • Excellent communication skills.
  • Familiarity with healthcare technology is a plus.
  • Ability to work independently and as part of a team.
  • Understanding of administrative tasks in healthcare settings.
  • Calm demeanor under pressure.
  • Willingness to learn and adapt.
  • Passion for improving customer experiences.

Benefits

  • Opportunities for career advancement.
  • Supportive and vibrant company culture.
  • Impactful work in the healthcare sector.
  • Collaborative team environment.
  • Access to resources for professional growth.
  • Recognition as a top employer in the industry.
  • Engagement in meaningful projects.
  • Work alongside talented colleagues.
  • Contribute to a higher purpose in healthcare.
  • Dynamic work environment.
PointClickCare logo

PointClickCare

PointClickCare is a leading healthcare technology company that specializes in providing cloud-based software solutions for the long-term and post-acute care sectors. The company aims to enhance the quality of care and operational efficiency for healthcare providers through innovative technology. With a focus on improving patient outcomes and streamlining workflows, PointClickCare is dedicated to transforming the way care is delivered in the healthcare industry.

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