Customer Support Specialist - Healthcare Technology - Remote

Overview

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care.

In Short

• Provide exceptional customer experience while handling technical queries.
• Resolve customer problems independently or collaboratively.
• Utilize various communication channels for customer support.
• Remain calm while troubleshooting system issues.
• Strong understanding of workflows in long-term care and medical facilities.
• Engage in meaningful work alongside incredible colleagues.
• Contribute to a vibrant company culture.
• Impact healthcare across North America.
• Advance your career in a dynamic environment.
• Be part of a team making a real impact.

Requirements

• Experience in customer support or technical support roles.
• Ability to prioritize tasks effectively.
• Strong problem-solving skills.
• Excellent communication skills.
• Familiarity with healthcare technology is a plus.
• Ability to work independently and as part of a team.
• Understanding of administrative tasks in healthcare settings.
• Calm demeanor under pressure.
• Willingness to learn and adapt.
• Passion for improving customer experiences.

Benefits

• Opportunities for career advancement.
• Supportive and vibrant company culture.
• Impactful work in the healthcare sector.
• Collaborative team environment.
• Access to resources for professional growth.
• Recognition as a top employer in the industry.
• Engagement in meaningful projects.
• Work alongside talented colleagues.
• Contribute to a higher purpose in healthcare.
• Dynamic work environment.