Remote Otter LogoRemoteOtter

Healthcare Concierge (Customer Support Specialist) - Remote

Posted 4 weeks ago
Customer Service
Full Time
Poland

⚠️ This job is archived. Find available remote jobs here.

Overview

The Healthcare Concierge (Customer Support Specialist) will be responsible for processing members’ requests and delivering quality support regarding their benefits.

In Short

  • Full-time, 8-hour per day contract role.
  • Remote position, candidates must reside in Poland.
  • Interact with members via telephone and chat.
  • Assist in scheduling appointments and closing gaps in care.
  • Search for suitable healthcare facilities for members.
  • Provide exceptional customer service to HealthJoy’s American customer base.
  • Work closely with leadership and clinical staff.
  • Deliver a WOW experience to members.
  • Be part of a high-growth, impactful team.
  • Contribute to simplifying healthcare benefits.

Requirements

  • 6+ months experience in Customer Support/Service.
  • Upper-Intermediate+ proficiency in English.
  • Strong critical thinking skills.
  • Ability to adapt to frequent change.
  • Exceptional communication skills.
  • High level of empathy.
  • Good computer literacy in Office Suite and Google Programs.
  • Ability to work both individually and as part of a team.
  • Solid level of accountability.

Benefits

  • Healthcare benefits.
  • Opportunity to work in a fast-growing startup.
  • Impactful mission in the healthcare industry.
  • Work with a talented and compassionate team.
  • Remote work flexibility.

HealthJoy

HealthJoy

HealthJoy is a remote-first company dedicated to simplifying the complexities of healthcare benefits through an innovative tech platform. With a mission to enhance the employee benefits experience, HealthJoy consolidates various healthcare services, including telemedicine and mental health support, into a user-friendly solution that saves time and money for employers and their employees. The company has raised over $100 million in funding and has been recognized as one of Inc.'s Fastest Growing Startups and Built In Chicago’s Best Places to Work. With a growing team of nearly 400 members, HealthJoy is committed to high growth and impact in the healthcare industry, fostering a diverse and inclusive workplace where all employees can thrive.

Share This Job!

Save This Job!

Similar Jobs:

PointClickCare logo

Customer Support Specialist - Healthcare Technology - Remote

PointClickCare

2 weeks ago

Join PointClickCare as a Customer Support Specialist to provide exceptional support for cloud-based healthcare solutions.

USA
Full-time
Customer Service
Nextech logo

Customer Support Specialist in Healthcare Technology - Remote

Nextech

3 weeks ago

Join Nextech as a Customer Support Specialist to deliver exceptional experiences in healthcare technology.

USA
Full-time
Customer Service
S D D Travel logo

Customer Support Specialist - Remote

S D D Travel

3 days ago

Join as a Customer Support Specialist to assist clients in planning their travel while enjoying flexible remote work.

USA
Full-time
Customer Service
ABC Legal Services logo

Customer Support Specialist - Remote

ABC Legal Services

4 days ago

Join ABC Legal Services as a Customer Support Specialist to provide exceptional customer service and support.

Puerto Rico
Full-time
Customer Service
$12.00/hour
RISK logo

Customer Support Specialist - Remote

RISK

4 days ago

Join RISK inc as a Customer Support Specialist and provide exceptional support to customers in the iGaming industry.

Turkey
Full-time
Customer Service