Healthcare Concierge (Customer Support Specialist) - Remote

Overview

The Healthcare Concierge (Customer Support Specialist) will be responsible for processing members’ requests and delivering quality support regarding their benefits.

In Short

• Full-time, 8-hour per day contract role.
• Remote position, candidates must reside in Poland.
• Interact with members via telephone and chat.
• Assist in scheduling appointments and closing gaps in care.
• Search for suitable healthcare facilities for members.
• Provide exceptional customer service to HealthJoy’s American customer base.
• Work closely with leadership and clinical staff.
• Deliver a WOW experience to members.
• Be part of a high-growth, impactful team.
• Contribute to simplifying healthcare benefits.

Requirements

• 6+ months experience in Customer Support/Service.
• Upper-Intermediate+ proficiency in English.
• Strong critical thinking skills.
• Ability to adapt to frequent change.
• Exceptional communication skills.
• High level of empathy.
• Good computer literacy in Office Suite and Google Programs.
• Ability to work both individually and as part of a team.
• Solid level of accountability.

Benefits

• Healthcare benefits.
• Opportunity to work in a fast-growing startup.
• Impactful mission in the healthcare industry.
• Work with a talented and compassionate team.
• Remote work flexibility.