Customer Service Agent (After Hours) - Remote

Overview

ISTA Personnel Solutions South Africa is a global Business Process Outsourcing (BPO) company partnering with a U.S. client in the elderly home-based care and healthcare services sector. We are seeking a Customer Service Representative to join our after-hours team.

In Short

• 36 – 45 hours per week
• Shorter shifts during weekdays and longer shifts (up to 12 hours/day) over weekends
• Fully remote role
• Answer all incoming calls
• Resolve client and nurse queries within the scope of after-hours support
• Respond to queries via the texting platform in a timely manner
• Notify clients and replace caregiver callouts as necessary
• Confirm caregivers 1–2 hours before shift start
• Document all scenarios on the platform and update caregiver schedules
• Assist with non-urgent admin projects as required

Requirements

• A fixed fibre line with a minimum speed of 25 Mbps (upload & download)
• A reliable power backup solution to manage load shedding and power outages
• Ability to work on all South African public holidays

Benefits

• Work from home flexibility
• Compensation for public holidays worked