Customer Service Agent (After Hours Division) - Remote

Overview

We are seeking a Customer Services Representative to join the after-hours team of a global Business Process Outsourcing (BPO) company, specializing in Elderly Home Based Care and various other services in the Healthcare sector.

In Short

• Remote role for South African Citizens only.
• 36 – 45 hour shifts per week.
• Shorter shifts during the week and longer shifts on weekends.
• Answer all incoming calls and resolve client queries.
• Provide timely responses to queries via texting platform.
• Notify clients and replace caregiver callouts as necessary.
• Confirm caregivers 1-2 hours before shift start.
• Document all scenarios on the platform and update caregiver schedules.
• Perform initial intake for callers interested in services.
• Handle non-urgent admin projects.

Requirements

• Must have a fixed fibre line with a minimum speed of 25 Mbps.
• Ability to support a wired Ethernet connection.
• Reliable power backup solution required.
• Strong communication skills.
• Experience in customer service preferred.
• Ability to work flexible hours including weekends.

Benefits

• Work from home opportunity.
• Gain experience in the healthcare sector.
• Flexible working hours.
• Opportunity to work with a global client.