Client Therapy Coordinator - Remote

Overview

The Client Therapy Coordinator will play a vital role in facilitating a smooth, personalized experience for clients by matching them with suitable therapists based on their clinical needs and individual preferences.

In Short

• Work remotely for a global BPO company.
• Coordinate between clients and therapists.
• Engage with clients via phone and email.
• Understand client needs for appropriate therapist matching.
• Maintain accurate records in scheduling systems.
• Provide empathetic customer service.
• Work USA hours (EST) from Mon-Fri.
• Internet and power backup requirements are mandatory.
• Communicate effectively with U.S.-based supervisors.
• Must have a background in healthcare or homecare.

Requirements

• Experience in healthcare or homecare.
• Strong coordination skills.
• Excellent customer service abilities.
• Ability to work remotely and manage time effectively.
• Reliable internet connection (fixed fibre line with 25 Mbps).
• Power backup solution for outages.
• Effective communication skills.
• Willingness to work USA hours.

Benefits

• Work from home flexibility.
• Opportunity to work with a global team.
• Engagement in a meaningful role supporting clients.
• Gain experience in the healthcare sector.