Bilingual Call Centre Agent (Spanish-English) - EST Hours - Remote

Overview

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

In Short

• We are seeking a Bilingual Call Centre Agent fluent in Spanish for a US-based healthcare client.
• The role involves being the first point of contact for patients.
• Responsibilities include handling appointment scheduling and general inquiries.
• Fluency in both Spanish and English is essential.
• Work hours are Monday to Friday, 9:00am to 6:00pm EST.
• This is a remote position for South African citizens.
• A fixed fibre internet line and power backup are mandatory.
• Documenting interactions in the patient management system is required.
• Ensure patient confidentiality and adhere to HIPAA regulations.
• Collaborate with clinical and administrative teams.

Requirements

• Fluency in Spanish and English.
• Experience in customer service or call centre roles.
• Ability to handle calls professionally and empathetically.
• Knowledge of HIPAA regulations.
• Strong communication and interpersonal skills.
• Ability to work under pressure and maintain composure.
• Proficient in using patient management systems.
• Reliable internet and power backup solutions.
• Availability to work EST hours.
• South African citizenship required.

Benefits

• Opportunity to work with a dynamic BPO company.
• Remote work flexibility.
• Engagement in the healthcare sector.
• Professional development opportunities.
• Supportive team environment.