Junior System Engineering Support - Remote

Overview

This position involves providing remote second-tier IT support to end-users, focusing on restoring services and identifying core problems.

In Short

• Provide remote IT support to end-users.
• Recreate user problems to resolve difficulties.
• Escalate complex issues to management.
• Adhere to IT policies and procedures.
• Provide training to end-users as needed.
• Guide less experienced Service Desk staff.
• Maintain knowledge of operating environments and tools.
• Perform duties outside of working hours if required.
• Possess excellent verbal and written communication skills.
• Work with Microsoft software and networking technologies.

Requirements

• Bachelor's Degree in Computer Science or related field.
• Experience with PC software in a network environment.
• Working knowledge of Microsoft server and workstation technologies.
• Intermediate English language skills are desirable.

Benefits

• Opportunity to work with a leading global provider in clinical research services.
• Contribute to improving patient outcomes and population health.
• Engage with diverse talent and innovative projects.
• Career growth opportunities within the company.