Field Service Manager - 2nd Shift - Remote

Overview

The Senior Field Service Manager is responsible for ensuring exceptional service delivery by managing field-based teams and coordinating service-related activities within their region.

In Short

• Lead a team of field service representatives to deliver exceptional customer service.
• Coach and develop employees to enhance their performance and skills.
• Ensure compliance with service contract obligations.
• Utilize data and metrics to track team performance and business health.
• Collaborate with internal and external partners to meet customer expectations.
• Prepare regional reports for executive leadership.
• Drive process improvement initiatives within the team.
• Conduct weekly alignment meetings with the Field Service Management team.
• Monitor resource utilization and recommend adjustments as needed.
• Provide operational guidance for service policy implementation.

Requirements

• 5 years of field service experience.
• 3-5 years of management experience in the medical industry preferred.
• Strong leadership and conflict management skills.
• Excellent communication and coaching abilities.
• Ability to manage multiple competing deadlines.
• High attention to detail and initiative.
• Familiarity with hospital operating room protocols is a plus.
• Proficient in standard software applications.
• Ability to travel 50% - 75% of the time.
• Compliance with vaccination requirements as mandated.

Benefits

• Market-competitive compensation packages.
• Incentives and equity options.
• Opportunities for professional development and training.
• Supportive team environment.
• Health and wellness benefits.