Client Success Administrator (CSA) - Remote

Overview

As a Client Success Administrator (CSA) at Intelligent Technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction.

In Short

• Uncover new business opportunities with existing clients.
• Develop and present solutions based on customers' business requirements.
• Analyze client needs and create supporting documentation.
• Coordinate and prepare Strategic Business Reviews (SBRs).
• Maintain accurate client records and ensure opportunities are tracked.
• Generate quotes and oversee the order process.
• Assist in compiling KPIs and performance reports.
• Call clients weekly to maintain engagement and satisfaction.
• Support the sales process by updating ticket boards.
• Ensure all client meetings are scheduled and well-prepared.

Requirements

• Experience in client success, account management, or sales support.
• Strong background in customer service and sales.
• Familiarity with CRM software and customer support tools.
• Excellent communication and interpersonal abilities.
• Ability to multitask and prioritize effectively.
• Strong organizational skills and attention to detail.
• Analytical and data interpretation skills.
• Proficiency in Microsoft Office Suite.
• Flexibility in a fast-paced environment.
• Technical background is essential.

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement