PACS System Technology Specialist L2(Linux/DICOM/HL7) - Remote

Overview

The System Technology Specialist will report directly to the support Manager and work closely with support technicians, clinical and application specialists, engineering teams, and our clients to resolve the toughest technical issues.

In Short

• Act as the primary escalation point for Level 1 System Support team.
• Manage major incidents during system outages.
• Participate in software requirements and root cause reviews.
• Stay updated with product development and client site situations.
• Contribute to Knowledge articles for the Support Team.
• Be available for urgent escalations on a 24/7 basis.

Requirements

• Degree in computer science, engineering, or equivalent.
• 5-7 years of experience in client-facing roles focused on Technical Support in Medical Software Field.
• Linux OS administration expertise.
• Experience running queries in SQL - an asset.
• Networking troubleshooting expertise (Cloud Infrastructure).
• Development experience with scripting languages (PHP, Perl, Python, etc.).
• Ability to read code in other high-level languages.

Benefits

• Opportunity to work in a dynamic healthcare environment.
• Mentorship and skill development opportunities.
• Engagement in product design discussions.