Technology Specialist II, CX - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Successfully onboard clients and implement customer projects.
• Deliver solutions of value resulting in high renewal and expansion rates.
• Build strong relationships with clients and solve problems creatively.
• Support product improvements and assist sales in large deals.
• Manage multiple priorities effectively.
• Exhibit outstanding interpersonal and communication skills.
• Provide clients with a world-class experience.

Requirements

• 1-3 years of experience in a SaaS/Technology/Consulting Company.
• Bachelor’s degree in Computer Science or related field.
• Experience in delivering technical solutions.
• Project management experience is beneficial.
• Basic coding skills (HTML/CSS, JavaScript) are beneficial.
• Excellent written and verbal communication skills.
• Client-facing experience in a technical role.
• Fluency in English and Spanish.

Benefits

• Qualtrics Experience Program - a bonus for an experience of your choosing.
• A diverse community that enjoys helping each other.
• Open and collaborative work environment.
• Commitment to creating a safe and comfortable workplace.