Critical Care Customer Success Manager - Remote

Overview

The Critical Care Manager is responsible for managing clients in critical, at-risk states, ensuring strong relationships and effective solutions to return clients to a non-critical state.

In Short

• Deliver exceptional service to assigned clients.
• Understand Intelerad’s products and clients' needs.
• Establish regular meetings for project resolution.
• Identify and resolve clients' pain points.
• Manage client issues and collaborate with teams.
• Provide constant availability during critical situations.
• Encourage client participation in initiatives.
• Work with specialists for appropriate services.
• Transition clients back to non-critical status.
• Prepare reports for C-Level leadership.

Requirements

• 3+ years in a client-facing role.
• Ability to manage critical situations.
• Effective communication at the VP/C-level.
• Bachelor's degree preferred.
• Healthcare experience preferred.
• Experience with NetSuite preferred.

Benefits

• Confidentiality in application process.
• Equal employment opportunity commitment.
• ADA compliance for individuals with disabilities.