Customer Success Manager (Senior Associate) - Remote

Overview

IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Customer Success Manager (Senior Associate level) will partner with Leadership, Senior Customer Success Managers and Sales to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key stakeholders, and ultimately achieve renewals for our most valued accounts.

In Short

• Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
• Ideally 2-4 years' relevant experience
• Build a solid understanding of all IAS products and processes
• Manage a dynamic, high-volume list of clients (buy-side)
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
• Attend external meetings and present to clients
• Create process and methodology documentation

Requirements

• Experience in successfully working across a diverse client portfolio with multiple client stakeholders
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable, strategic recommendations
• Understanding of online advertising and marketing industry is a must
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Ability to prepare clear and concise client-ready documents
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
• Ability to work independently as well as part of a team
• Fluency with Microsoft PowerPoint, Word, Excel
• Experience working in Salesforce and with IAS in your current role is a plus

Benefits

• Hybrid and flexible working conditions
• Thursday ‘in-office’ team lunches
• Quarterly team social events
• Summer hours initiatives
• ‘Wellness’ monthly contributions
• New and spacious ‘techy’ office space
• Diverse leadership and team