Customer Success Manager (Enterprise, Priority Services) - Remote

Overview

Instructure is seeking an experienced Customer Success Manager to support higher education clients using Canvas, focusing on maintaining strong relationships and increasing market presence.

In Short

• Manage customer relationships
• Increase market share from existing accounts and new business opportunities
• Act as a liaison between customers and Instructure
• Requires a Bachelor's Degree and 4+ years of Account Management experience
• Exceptional written and verbal communication skills
• Ability to set expectations and manage issues to completion
• Multitasking and prioritization in a changing environment
• Customer-facing background in the software industry
• Problem-solving skills
• LMS experience preferred

Requirements

• Bachelor's Degree with 4+ years of Account Management experience
• Exceptional communication skills
• Ability to manage issues to completion
• Strong team mentality
• Customer-facing background in software
• Sales experience preferred
• Experience selling software products
• Knowledge of Salesforce or similar CRM

Benefits

• Creative and assertive communication environment
• Opportunities for feedback and development
• Achievement-focused workplace
• Supportive team dynamics