Virtual Receptionist Team Lead - Remote

Overview

The Virtual Receptionist Team Lead will supervise a team of Virtual Receptionists, ensuring high-quality service and performance.

In Short

• Lead and supervise a team of Virtual Receptionists.
• Monitor and evaluate team performance.
• Develop strategies for performance improvement.
• Conduct regular team meetings.
• Provide ongoing training and development.
• Handle escalated customer issues.
• Collaborate to improve products and services.
• Prepare performance reports.
• Assist in recruitment and onboarding.

Requirements

• Bachelor's degree or equivalent experience preferred.
• Experience in a call center environment.
• Excellent communication skills.
• Strong problem-solving abilities.
• Proficiency in call center software.
• Organizational and time management skills.
• Leadership and coaching skills.
• Flexibility for shifts, including evenings and weekends.

Benefits

• Competitive salary.
• Work from home flexibility.
• Professional development opportunities.
• Supportive work environment.
• Health and wellness benefits.