Customer Support and Admin Virtual Assistant - Weekends - Remote

Overview

This role involves providing customer support and administrative assistance for a property management company, focusing on weekend operations and guest communications.

In Short

• Monitor incoming guest messages and ensure prompt responses.
• Oversee AI-generated messages and follow through on tasks.
• Coordinate with cleaners and maintenance vendors.
• Manage access-related issues for guests.
• Address guest concerns and manage property operations.
• Utilize property management systems (PMS) effectively.
• Communicate clearly in English and Spanish.
• Work weekends with potential for weekday transition.
• Respond to urgent guest messages outside regular hours.
• Join a supportive team in a growing operations infrastructure.

Requirements

• Fluent in English and Spanish (spoken and written).
• Strong customer service or short-term rental experience preferred.
• Tech-savvy and comfortable using various tools.
• Excellent communication skills.
• Highly organized and self-directed.
• Calm under pressure and quick to solve problems.
• Experience managing remote vendor teams is a plus.

Benefits

• Flexible work schedule with weekend focus.
• Opportunity to transition into a weekday role.
• Supportive team environment.
• Potential for career growth in a growing company.