Virtual Assistant - Customer Support & Administrative Coordinator - Remote

Overview

We’re looking for a highly motivated, friendly, and detail-oriented Virtual Assistant who will act as the first point of contact for customers. Your role will be essential in upholding our commitment to service excellence, supporting daily operations, and helping our team stay organized. You will answer phone calls, respond to inquiries, coordinate orders, and reflect the values and voice of the company in every interaction.

In Short

• Act as the first point of contact for customers.
• Answer inbound calls with warmth and professionalism.
• Respond to emails, live chat, and voicemails timely.
• Provide accurate information about products and services.
• Track and update order statuses using internal systems.
• Schedule meetings for the CEO or team members.
• Prepare reports and organize shared files.
• Handle complaints gracefully to ensure positive experiences.
• Assist with managing the general inbox and prioritizing requests.
• Support content scheduling on social media if applicable.

Requirements

• Strong communication skills.
• Detail-oriented and organized.
• Experience in customer service.
• Proficiency in CRM and order management systems.
• Ability to multi-task in a fast-paced environment.
• Problem-solving skills.
• Experience with OpenCart is a plus.
• Proficient in handling administrative tasks.

Benefits

• Work remotely.
• Be part of a supportive team.
• Opportunity for professional growth.
• Flexible working hours.