Virtual Receptionist - Remote

Overview

We are a virtual receptionist company based in the United States looking for skilled and professional Virtual Receptionists to effectively handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry.

In Short

• Answer inbound calls with professionalism and a friendly tone.
• Follow client-provided scripts and standard greetings.
• Provide accurate responses to customer inquiries.
• Schedule appointments using client CRMs and scheduling platforms.
• Take detailed call summary notes while on the call.
• Send accurate and well-written call summaries to clients immediately after calls.
• Ensure all call details are recorded without typos or missing information.
• Communicate with clients as needed to confirm instructions and receive feedback.

Requirements

• Previous BPO or customer service experience is preferred.
• Ability to multitask by managing calls, taking notes, and sending follow-ups.
• Strong written and verbal communication skills.
• Excellent attention to detail to ensure accurate call summaries.
• Confident in communicating directly with clients when necessary.
• Experience working remotely is preferred but not required.
• Willingness to undergo training and learn client-specific protocols.
• Motivated, hardworking, and eager to contribute to the team.

Benefits

• Paid time off is offered after completing 3 months of employment.
• Flexible shift schedules to meet client demands.
• Opportunity to work in a supportive team environment.