Virtual Receptionist - Remote

Overview

We are seeking a professional, English-speaking Virtual Receptionist to handle front-desk responsibilities virtually. You'll be the first point of contact for our business, offering exceptional customer service through calls, messages, and emails all while working remotely.

In Short

• Answer incoming calls and route them to the appropriate team member
• Respond to customer inquiries via phone, email, and live chat in a professional manner
• Manage appointment scheduling, confirmations, and reminders
• Maintain and update client contact information and CRM entries
• Provide administrative support to internal teams
• Greet clients (virtually), record messages, and ensure smooth communication flow
• Manage calendars and coordinate meetings
• Maintain confidentiality of sensitive information

Requirements

• Excellent spoken and written English
• Proven experience as a receptionist, virtual assistant, or customer support agent
• Ability to multitask and manage time efficiently
• Professional and friendly demeanor with a customer-first attitude
• Proficient in using tools like Google Workspace, Zoom, Calendly, and CRM systems
• Stable internet connection and quiet work environment
• Willingness to work flexible hours, including weekends (if needed)

Benefits

• Opportunity to work from home
• Flexible working hours
• Engaging work environment with international clients
• Professional development opportunities